Hyundai Palisade: Emergency Call System (Russia) / Emergency Call (eCall) Unit

Hyundai Palisade (LX2) 2020-2024 Service Manual / Body Electrical System / Emergency Call System (Russia) / Emergency Call (eCall) Unit

Components and components location
Component

Hyundai Palisade. Components and components location

Hyundai Palisade. Components and components location

Hyundai Palisade. Components and components location   
The eCall unit for AVN is equipped in AVN head unit.
Repair procedures
Removal
Hyundai Palisade. Repair procedures   
If RED LED is on, check the eCall system with the diagnostic tools.
The eCall unit.
The Back-up Battery (BUB).
The eCall speaker and MIC.
The eCall antenna and Roof antenna.
Hyundai Palisade. Repair procedures   
Take care not to scratch the cluster fascia panel and related parts.
When removing with a flat-tip screwdriver or remover, wrap protective tape around the tools to prevent damage to components.
Be careful to store and handle the crash pad when removing/installing because lubricant and oil can leave a stain on the trim.
eCall Unit
1.
Disconnect the negative (-) battery terminal.
2.
Remove the crash pad center panel.
(Reafer to Body - "Crash Pad Center Panel")
3.
Loosen the mounting nuts and remove the ecall unit (A)

Hyundai Palisade. Repair procedures

4.
Disconnect the ecall unit connectors (A).

Hyundai Palisade. Repair procedures

Replacement
eCall Unit Back Up Battery (BUB)
1.
Disconnect the negative (-) battery terminal.
2.
Remove the eCall Unit.
3.
If it is necessary to replace the back-up battery, remove the back-up battery after removing the back-up battery cover (A).

Hyundai Palisade. Repair procedures

Installation
Hyundai Palisade. Repair procedures   
If RED LED is on, check the eCall system with the diagnostic tools.
The eCall unit.
The Back-up Battery (BUB).
The eCall speaker and MIC.
The eCall antenna and Roof antenna.
eCall Unit
1.
Install the eCall unit.
2.
Install the crash pad center panel.
3.
Connect the negative (-) battery terminal.
Inspection
Inspection with Diagnostic Tools
In the eCall system, failure can be quickly diagnosed by using the vehicle diagnostic system.
The diagnostic system provides the following information.
1)
Self diagnosis : Checking failure and code number (DTC)
2)
Current data : Checking the system input/output data state
1.
Select the "Car Model" and the "eCall System" to be checked in order to check the vehicle with the tester.
2.
To inquire the cause of trouble for each module by self diagnosis, select 'Diagnostic Trouble Code'.

Hyundai Palisade. Repair procedures

Hyundai Palisade. Repair procedures

3.
Select the 'Current Data' menu to check the current state of the input/output data.

Hyundai Palisade. Repair procedures

Hyundai Palisade. Repair procedures

eCall Parameter Download
eCall Parameter Download is used to change the parameter value of the eCall law in Europe.
1.
Turn the ignition switch OFF.
2.
Connect the diagnostic tools.
3.
Turn the ignition switch ON without the engine running.
4.
Select the "Car Model" and "S/W Management".

Hyundai Palisade. Repair procedures

5.
Select the "eCall Parameter Download"

Hyundai Palisade. Repair procedures

eCall Test Mode
Press the SOS TECT button to activate the audio guidance and test the eCall system according to the guidance.
At the Test Call stage, which is the last stage of the test mode, press the SOS button according to the audio guidance to send the data on faulty components to the call center.
To stop the test mode, press the SOS TECT button in the middle of the audio guidance.
1.
Conditions for the test mode operation
(1)
Vehicle battery should be connected properly.
(2)
One minute should pass after ignition.
(3)
The vehicle should remain stationery for 1 minute or more.
2.
Conditions that prevent the test mode operation
(1)
A call is being placed to a PSAP
(2)
Call Back mode : The eCall system enters the Call Back mode after a successful call and is in standby for 120 minutes to receive calls from the call center.
(3)
The test mode automatically ends when the vehicle speed is 1 km/h or above or has moved 300 m or more.
(4)
Two minutes have not passed after the previous test call ended.
3.
Operation sequence of the test mode (audio guidance)
(1)
LED test
(2)
Speaker test
(3)
MIC test
(4)
BUB (Back-up battery embedded in the eCall unit) test (no separate notification is provided if the BUB is in normal condition.)
Hyundai Palisade. Repair procedures   
Backup battery audio prompt guide
When "The voltage of Backup battery for emergency call is low" plays, please retry test mode after sufficient battery charging by driving.  
(5)
Test call (Pressing the SOS button sends the test result to a PSAP.)
Hyundai Palisade. Repair procedures   
The red LED stays turned on if one or more DTCs for the eCall system are issued.
If the red LED is on, be sure to use the diagnostic tool (GDS) to check for a failure.
Inspecting Back-Up Battery
Back-up battery (BUB) embedded in the eCall system has a finite lifespan and using it for a long time may decrease its charging/discharging performance.
The back-up battery guarantees the operation of the eCall system when the vehicle battery cannot be used due to an accident. Be sure to inspect the back-up battery if the red LED turns on and replace it if necessary.
Hyundai Palisade. Repair procedures   
Warranty of Back-up Battery is 3years.
Inspect the back-up battery every three years and replace it if necessary.
(Refer to Emergency Call Unit - "Repair Procedures")
Hyundai Palisade. Repair procedures   
The eCall system is aimed to place an urgent call to the call center during an emergency. Arbitrarily removing or operating the system components may affect the safety of people and may result in false notification of an accident to the emergency call center.

    Description and operation

    Description Emergency Call (eCall) When an accident occurs or the user's request is detected, it notifies the call center of the vehicle status using the wireless network so that the center can provide necessary emergency service...

    Emergency Call (eCall) Button

    Repair procedures Removal 1. Disconnect the negative (-) battery terminal. 2. Remove the mounting screws (2EA)...

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